1) Q: Can I choose the shop I want to repair my vehicle?

A: Yes. Under California law you have the right to choose who repairs your vehicle. Nobody can force you to have your vehicle repaired at any particular shop.

2) Q: Do I need to get three estimates?

A: No. There is no law that requires you to drive around and get three different estimates. Remember, you have the right to have your vehicle repaired at the facility of your choice.

3) Q: Will the insurance company guarantee the repair work?

A: Yes. Both All American Paint & Body and our partnered insurance companies provide a warranty.

4) Q: How can I get a rental car?

A: We have an onsite Enterprise office for your convenience. When you drop off your vehicle for repairs, you can leave in an Enterprise vehicle.

5) Q: Do you offer shuttle service?

A: Yes. Whether you need a ride to work or the airport, our shuttle can take you there.

6) Q: Can I get other work done on my car while it is in the shop?

A: Yes. We can perform other repairs while the vehicle is here. In most cases this will actually allow us to pass along some additional savings to you.

7) Q: Will parts be ordered before I drop off my vehicle?

A: Yes. We can pre-order parts when the parts are not in stock.

8) Q: How do I know what is going on with my car?

A: You can easily see photos of your vehicle online during the repair process. Just log on to our website and click Check Vehicle. Your advisor will be updating you during the repair process as well.

9) Q: Who do I pay my deductible to and when?

A: When you pick up your vehicle and you are completely satisfied, that is when you pay All American Paint & Body your deductible.

10) Q: How will I know when I can pick up my car?

A: Your advisor will be updating you during the repair process. Once the vehicle goes through the detail department and passes final inspection, your advisor will telephone you to let you know that you may pick up your vehicle.